Talk to the people who built OnFinds.
No call center, no hold music: your question goes straight to the development team – by phone, WhatsApp, email or ticket. In German and English.
Support is included in every plan – including the trial.
Four ways to reach us. You choose.
Every channel leads straight to the team – no detours.
Your request is never passed along: at OnFinds, support and development are the same people. Whoever answers can solve your problem – often in the same conversation.
What happens when you contact us
You reach out
On the channel of your choice – ideally with a screenshot or your shop URL.
Development takes over
No forwarding, no ticket tiers: your request is read by someone who knows the code.
You get a solution
An answer, a fix – or, if needed, a product update. Your feedback goes straight into development.
What you will not experience with us
No…
- Ticket ping-pong in a language you didn't choose
- Hold music and “your request is important to us”
- Being passed through support tiers 1, 2 and 3
- Copy-paste knowledge-base replies
Instead…
- Answers straight from development
- German or English – your choice
- Phone, WhatsApp, email or ticket
- Help with setup – at no extra cost
Support questions
In which languages do you offer support?
In German and English – your choice.
Is support included during the trial?
Yes. During the 30-day trial you get the same direct line to development as paying customers.
Does support cost extra?
No. Support is included in every plan – there is no paid support add-on.
Do you help with setup?
Yes, we help you set up OnFinds in your shop system – with no onboarding fee.
When are you available?
During regular business hours; WhatsApp, email and ticket requests are answered as quickly as possible in the order received.
Try OnFinds – support is included from day one.
30 days free, no credit card. And if you have a question: just call.