Frequently asked questions about OnFinds
How quickly is OnFinds ready to use?
Installed in about 1 minute – no developer needed and no onboarding surcharge. Install the plugin, connect, done.
Does OnFinds work with my shop?
Yes. OnFinds is available as a plugin for the supported shop systems and works out of the box, syncing your product data automatically.
How is my product data kept up to date?
OnFinds syncs automatically: prices, stock levels, and new products are updated continuously.
What does a search query cost?
Nothing. You pay based on catalog size, not search volume – your price stays predictable, even as your shop grows.
Can I switch plans at any time?
Yes, you can upgrade or downgrade at any time – the change takes effect from the next billing period.
What support do you offer?
Support in German by phone, email, ticket, and WhatsApp – fast and directly from us.
What happens if I cancel?
You can cancel monthly. After the term ends, your shop remains fully functional; OnFinds search is simply deactivated.
Am I tied to a long-term contract?
No. The notice period is always one month – there is no long-term contractual commitment. You can cancel OnFinds at the end of any month.
Can out-of-stock products be shown further down?
Yes. Out-of-stock products can automatically be sorted to the end of the search results.
Are customer group prices supported?
Yes, customer group prices are supported.
Can colors, fonts, and texts be customized?
Yes. Logos, colors, and all texts are fully customizable and can be matched to your shop's design.
Is the search prepared for multiple languages?
Yes, 27 languages are supported: German, English, French, Italian, Spanish, Portuguese, Dutch, Polish, Czech, Slovak, Hungarian, Romanian, Bulgarian, Croatian, Slovenian, Swedish, Danish, Finnish, Estonian, Latvian, Lithuanian, Greek, Turkish, Russian, Ukrainian, Irish, and Maltese.
Are different languages indexed?
Yes, all content is indexed in all languages – Eastern European languages such as Russian or Ukrainian can be indexed without any issues.
How can the plans be paid for?
First, you choose between monthly and annual billing. You then pay by bank transfer – with monthly billing you receive an invoice each month – or conveniently via PayPal. If you need other payment methods, simply get in touch with us.
In how many shops can I use the search with one plan?
Each plan includes a fixed number of shops: Basic 1 shop, Plus 2 shops, Pro 3 shops, Ultra 10 shops. Your plan's product limit applies to all connected shops combined. Running more than 10 shops? Get in touch – that's what Enterprise is for. You can switch plans at any time.
Which shop systems are supported?
OnFinds runs as a plugin in your shop system. Currently live: JTL-Shop (version 5.0 and up) and Shopware 6 – PrestaShop is in preparation. In principle, OnFinds can be connected to any system via freely configurable selectors. See it live: jtl.onfinds.com and shopware.onfinds.com.